Overseeing Helpdesk operations across client portfolios, managing escalations and high-priority incident responses, and leading project onboarding for new clients based on Statements of Work. Supervising a data center and managed services support team of 5 technicians.
Key Responsibilities
- Overseeing Helpdesk operations across diverse client portfolios
- Managing escalations and high-priority incident responses
- Leading project onboarding for new clients based on Statements of Work
- Supervising data center and managed services support team of 5 technicians